Call Centre

Contact Centre to the rescue of struggling suppliers, For too long the suppliers had to contend with being send from on e pillar to another due to challenges in payment of invoices. The decision to establish a contact centre follows several attempts to get the target of 100 percent compliance on payment of service providers, through the issuing of practice notes and escalation of report on payment on invoices to the executive council amongst others.

The Mpumalanga Provincial Treasury established a Call Centre to focus on the 30-day payment process for service providers who do business with the Provincial departments and entities.

The Call Centre was announced by the former MEC for Finance, Economic Development and Tourism, Mr Sikhumbuzo Kholwane, as part of initiatives to improve business processes, which include payment of suppliers within the stipulated timeframe

The Call Centre focuses mainly on invoice queries.

The Call Centre has been in operation since 01 July 2016. 

Pay service provider, MEC urges departments

The MEC for Finance, Mr. Bonakele Majuba has appealed to departments to pay services providers before the end of the month.
Addressing the provincial legislature on the occasion of tabling of the second Provincial Adjustments Appropriations Bill on Wednesday, 5 March 2025, MEC said all invoices must be settled with out delay.

“We have already issued a circular to all departments to ensure that all valid invoices for services rendered this year must be processed before the end of this month”, said MEC Majuba. As the financial year draw closer, it was also an opportune moment to remind the departments to ensure accountability on the use of public resources.
“We appeal to all departments to ensure that every rand and cent is accounted for at the end of this financial year,” he emphasised.

The second adjustments budget for the 2024/25 financial year increased the total provincial budget from R62.9 billion to R63.1 billion.

MEC is expected to table the provincial budget for the new financial year later this month.

Vision

Leading in innovation and service excellence.

Mission

Enhance fiscal discipline, accountability and effective governance in PFMA and MFMA institutions through: capable and professional workforce; inter-governmental collaboration; sustainable funding and equitable allocation and prudent financial management 

Values

We are committing ourselves to serve with: integrity, diligence, commitment, collaboration, transparency, leadership

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